Trust and Safety Analyst (Remote)

About the role

The Trust and Safety Analyst protects platform integrity and user well‑being by identifying, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy and propose policy updates for emerging threats.
• Collaborate with Product and Engineering to improve detection tools and reduce harmful content at scale.
• Provide feedback to peers and automated systems to ensure consistent decision‑making.
• Analyze data to uncover new abuse vectors and proactively escalate findings.
• Handle sensitive user escalations in a trauma‑informed manner and act as the primary contact for high‑priority incidents, law‑enforcement requests, and legal inquiries.

Required profile

• Minimum 3 years experience in Trust & Safety, Risk Operations, or Intelligence Analysis within the tech/social‑media sector.
• Proven ability to make high‑stakes decisions quickly with incomplete information.
• Strong emotional intelligence and established self‑care strategies for exposure to disturbing content.
• Fluent English with excellent written communication skills.

Required skills

• Proficiency with Trust & Safety tools such as Salesforce and Jira.
• Experience with moderation dashboards and AI/automation workflows.
• Data analysis and visualization using Tableau, Looker, or basic SQL.

What we offer

• Fully remote work with flexible hours.
• Opportunity to shape policy and product decisions on a global platform.
• Collaborative environment with cross‑functional teams.