Marketing Coordinator

About the role

The Marketing Coordinator will support the Protea Hotel by Marriott in Lilongwe by promoting brand awareness both internally and externally. You will use sales techniques to maximise revenue, encourage guest loyalty and drive upsell opportunities for Marriott experiences and events.

Key responsibilities

• Promote the Marriott brand image to guests, callers and prospective owners.
• Identify and act on upsell opportunities, offering enhancements and preview package tours.
• Verify eligibility of guests for preview packages and schedule tours for Marriott Vacation Club properties.
• Provide complimentary gifts such as reward points or tickets to enhance guest satisfaction.
• Answer guest inquiries about property facilities, services and sales presentations.
• Accurately receive, record and relay messages.
• Maintain professional appearance, confidentiality and adherence to company policies.
• Deliver courteous telephone etiquette and clear written communication.
• Support team goals, build positive relationships and respond to employee concerns.

Required profile

• High school diploma or GED equivalent.
• No prior related work experience required.
• No supervisory experience required.

Required skills

What we offer

• Equal opportunity employment in a diverse, inclusive environment.
• Opportunity to develop hospitality and marketing expertise within a leading African hotel brand.