Housekeeping Manager

About the role

The Housekeeping Manager is responsible for delivering an exceptional guest experience through impeccable cleanliness and visual standards onboard. This role leads the housekeeping team to ensure premium service execution that is both memorable and consistent with brand expectations.

Key responsibilities

• Own the overall cleanliness and visual impression of all guest areas on the ship.
• Ensure flawless delivery of housekeeping services in line with safety, quality, and environmental standards.
• Maintain a positive work environment, set performance expectations, and communicate regularly with the team.
• Provide training, leadership development, and recognition for supervisors and crew members.
• Maintain a strong floor presence to guarantee consistent execution of responsibilities.
• Adhere to Royal Caribbean International brand standards, SQM standards, and USPH guidelines.

Required profile

• 2‑3 years progressive housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship.
• Preferred bachelor’s degree in hospitality management, business administration, or a related field.
• Extensive knowledge of proper cleaning techniques, chemical handling, and safety procedures.
• Understanding of talent assessment, quality service standards, and guest satisfaction metrics.
• Familiarity with human resources policies and practices.

Required skills

• Proficiency with Microsoft Excel and Word.
• Experience using industry software such as SQM, OCIMS, Fidelio, LGA, Medallia, and Kronos.