Operations Officer

About the role

The NGO works across developing nations to strengthen education systems, ensuring access, equity and excellence for all learners. The Operations Officer will play a key role in managing and optimising financial, administrative and logistical support for projects and teams.

Key responsibilities

• Coordinate daily operational activities to ensure efficiency and effectiveness.
• Manage office supplies, databases, messenger services and identify improvement areas.
• Provide financial support including bookkeeping, reporting, procurement implementation and related tasks.
• Support development and implementation of operational policies, procedures and partner capacity building.
• Monitor operational performance and prepare regular management reports.
• Collaborate with departments to streamline workflows and improve productivity.
• Manage procurement processes, supplier communication and order tracking.
• Assist in budget preparation and track operational expenses.
• Ensure compliance with organisational standards and regulatory requirements.
• Support logistics and facility management to maintain a safe, productive environment.
• Provide HR, administration, communication or M&E support to projects as needed.

Required profile

• Bachelor's degree in Business Administration, Operations Management or a related field.
• Minimum of 3 years experience in operations or administrative roles within the international development sector.
• Fluent in English and one local language.
• Strong organisational, multitasking and communication abilities.
• Ability to work independently and as part of a multicultural team.
• Problem‑solving mindset with attention to detail.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with operational management software.