Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual Customer Service Specialist to join its remote call‑center team. The role focuses on first‑level support for a home‑based online travel platform, handling inbound and outbound interactions in French and English.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases, including modifications, cancellations, deposit claims, and complaint escalations.
• Log, classify, and follow up on all interactions while maintaining accurate records.
• Analyze call data and share customer feedback with internal teams.
• Stay updated on platform changes and collaborate through clear documentation.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a multilingual environment.
• Ability to multitask between live calls and case handling.
• Solid computer literacy and experience working online.
• Stable broadband connection and a wired USB headset.

Required skills

• Zendesk or similar ticketing platform.
• Slack or comparable team‑collaboration tool.
• Salesforce.
• Windows 11 (or later) or macOS 14 (or later).
• USB headset for voice communication.

What we offer

• 100% remote work with flexible, project‑based assignments.
• Hourly rate of 11 EUR.
• Paid training (20 hours) before starting.
• Long‑term collaboration opportunities and career development.
• Schedule: 30–40 hours/week, CET time zone, with mandatory weekend availability.