Business Intelligence Analyst

About the role

We are looking for a motivated Business Intelligence Analyst to join SICPA Malawi Limited’s Service Centre team. The role focuses on reporting, data analysis and action planning for the SICPATRACE solution, supporting decision‑making across operations, finance and field services.

Key responsibilities

• Work with data from SICPATRACE, ServiceNow, Splunk and Nagios to produce operational reports.
• Enable data capability within functional teams through training, coaching and support.
• Define, implement and operate essential data processes such as market surveillance.
• Integrate and analyse data from multiple sources (BI, DMS, Splunk, ServiceNow).
• Manage development activities, including technical analysis, effort estimation and coordination with technical teams.
• Monitor and audit data quality, and produce status, performance and service management reports.
• Deliver BI and reporting training for customers, taxpayers and internal team members.

Required profile

• Bachelor’s degree in Computer Science, Statistics, Business Studies or a related field.
• Experience with enterprise BI tools and large structured/unstructured datasets.
• Proven ability to present reports to senior management.
• Familiarity with quality and performance monitoring processes.

Required skills

• Microsoft SQL Server (SSAS, SSRS, SSIS) and MDX.
• Data modelling and integration.
• Tableau or Power BI.
• Strong SQL knowledge.
• ITSM and Service Management concepts.
• Python programming.
• ServiceNow, Splunk and Linux environments.
• Excel.