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USSD Consultant for Digital Innovation Project

VillageReach · Lilongwe

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Contrat 🇬🇧 English

Description du poste

About the role

VillageReach is seeking a USSD Consultant to design, deploy, and manage a low‑literacy USSD menu that delivers sexual and reproductive health information and a feedback mechanism to feature‑phone users in Lilongwe and Balaka, Malawi. The consultant will work with existing short code 54747 and ensure the service operates reliably for 24 months.

Key responsibilities

  • Configure a USSD platform of choice to use short code 54747, coordinating with TNM and Airtel.
  • Design two primary menu paths (Information and Feedback) with screens limited to 182 characters, number‑driven navigation, and a maximum of four levels.
  • Integrate session logging and push data via API to VillageReach’s central data warehouse.
  • Apply low‑literacy design rules, conduct user acceptance testing with at least 20 feature‑phone users, and refine the menu based on feedback.
  • Provide ongoing management for 24 months, including monthly uptime reporting (≥99%), 4‑hour issue response during working hours, content updates (up to four per year), and usage reporting.
  • Maintain direct coordination with telecom operators for short‑code maintenance and deliver training and documentation to VillageReach staff.

Required profile

  • Proven experience deploying USSD solutions in Malawi, including integration with local mobile operators.
  • Strong understanding of short‑code management and mobile telecom environments.
  • Ability to design menu flows for low‑literacy users and conduct field testing.
  • Experience delivering technical support and reporting for long‑term services.

Required skills

  • USSD platform configuration
  • API integration and data pipeline development
  • Session logging and analytics reporting
  • Short‑code management with telecom operators
  • Mobile operator coordination (TNM, Airtel)

What we offer

  • Opportunity to impact health information access for underserved communities.
  • Collaboration with an international development organization.
  • Clear deliverables and a 24‑month contract period.

Questions fréquentes

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Le contrat proposé est un Contrat basé à Lilongwe.

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VillageReach

Lilongwe