Operations Support Agent - Associate

About the role

The Operations Support Agent – Associate will assist FedEx’s air and road network operations, ensuring that all defined processes are completed accurately and on schedule. This role supports various functions such as dispatch, manifesting, reporting and customer service while maintaining compliance with internal and external standards.

Key responsibilities

• Complete assigned processes and procedures within established deadlines.
• Maintain accuracy, completeness, and compliance with relevant standards.
• Identify anomalies and resolve them using established rules and procedures.
• Escalate complex issues to senior team members when necessary.
• Support dispatch, manifesting, reporting, and location‑based customer service activities.

Required profile

• Strong attention to detail.
• Effective planning and organizing abilities.
• Good interpersonal communication skills.
• Problem‑solving mindset.
• Ability to work under tight deadlines.

Required skills

• Proficiency with Microsoft Office applications.