Rooms Operations Manager

About the role

The Rooms Operations Manager supports the execution of all rooms‑area departments, including Front Office, Engineering/Maintenance, and Housekeeping, at Protea Hotel by Marriott Lilongwe. The role focuses on enhancing guest and employee satisfaction while driving financial performance and compliance with brand standards.

Key responsibilities

• Lead the Rooms Operations team, translating property goals into daily actions and monitoring productivity.
• Assist in managing Front Office, Engineering/Maintenance, and Housekeeping operations, following recovery plans and service standards.
• Publish guest satisfaction results promptly and address employee concerns proactively.
• Communicate goals and results to staff, conduct semi‑annual one‑on‑one meetings, and support scheduling against occupancy targets.
• Provide excellent customer service, respond to guest issues, and uphold the brand’s service culture.

Required profile

• High school diploma or GED with at least 4 years of experience in guest services, front desk, housekeeping, or related areas, OR
• Associate degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related field with at least 2 years of relevant experience.

Required skills

• No specific technical skills mentioned in the posting.

What we offer

• Opportunity to work in a leading international hotel brand.
• Professional development and career growth within hospitality management.