Senior Travel Consultant & Operations Officer

About the role

Edu and Work Connect Ltd (EWC) is hiring an experienced, proactive and commercially driven travel professional for its EWC Travels division in Lilongwe, Malawi. The role covers flight ticketing, visa processing and tour package operations, and is an experienced-level position; candidates without practical travel agency and GDS experience are strongly discouraged from applying.

Key responsibilities

• Air ticketing and reservations: handle domestic and international flight reservations, issue, reissue, cancel and refund tickets, prepare competitive quotations and interpret airline fare rules, working with Amadeus and Galileo (Travelport)
• Visa processing: manage visit visa applications and supporting documents, advise clients on requirements and procedures, and coordinate applications and follow-ups
• Tours and travel packages: develop, cost and sell domestic and international packages, prepare itineraries and quotations, and coordinate hotels, airport transfers and tour activities
• Sales and customer relations: convert enquiries into confirmed bookings, maintain client relationships and provide after-sales support, and identify new business opportunities

Required profile

• Minimum 3 years of relevant experience in a travel agency, airline or tour operations environment
• Demonstrable practical experience using Amadeus and Galileo GDS
• Proven experience in visa application processing
• Experience designing, costing and selling tour packages
• Strong knowledge of international travel procedures and airline fare rules
• Excellent communication, customer service and negotiation skills
• Ability to work independently, meet deadlines and manage several assignments

Required skills

• Amadeus and Galileo GDS
• Microsoft Office

Applications require an updated CV, copies of academic and professional qualifications and a brief cover letter about experience with Amadeus, Galileo, visa processing and tour operations. Only shortlisted candidates will be contacted, and the selection includes technical assessments and reference checks. The position is full-time, starting 4 January 2027.