Area Coach / Operations Manager (QSR)

About the role

An established quick‑service restaurant business is seeking an experienced Area Coach / Operations Manager to lead up to six restaurant locations in Malawi. This expatriate, three‑year contract role offers the chance to drive operational excellence, enhance customer experience, and deliver strong financial performance across the region.

Key responsibilities

• Lead and support multiple restaurant locations to achieve operational excellence.
• Ensure compliance with food safety, hygiene, and operational standards.
• Monitor inventory, stock control, and cost of sales.
• Drive consistency in service delivery and brand standards.
• Oversee facilities maintenance and restaurant readiness.
• Recruit, coach, mentor, and develop Restaurant General Managers.
• Build high‑performing teams through training and succession planning.
• Conduct performance reviews and talent development initiatives.
• Drive sales growth and profitability while managing labour, food costs, budgets, and operational expenditure.
• Analyse performance metrics and implement corrective actions.
• Deliver exceptional customer service standards and resolve escalated concerns.

Required profile

• Minimum 5 years' experience in multi‑unit restaurant, hospitality, retail or franchise operations.
• Proven success managing multiple locations and large teams.
• Strong commercial acumen with experience managing budgets and profitability.
• Experience in operational compliance and performance management.
• Excellent leadership, coaching, and stakeholder management skills.
• Ability to travel extensively and relocate within Malawi if required.

Required skills

What we offer

• Senior leadership opportunity with regional operational responsibility.
• Competitive expatriate package paid in USD, including accommodation and transportation.
• Opportunity to contribute to a growing business.