USSD Consultant for SRHR Information Service

About the role

VillageReach is seeking a USSD Consultant to design, deploy, and manage a low‑literacy‑friendly USSD menu that provides sexual and reproductive health information and a feedback mechanism for feature‑phone users in Lilongwe and Balaka, Malawi.

Key responsibilities

• Configure a USSD platform using short code 54747, coordinating with TNM and Airtel, and design two primary menu paths (Information and Feedback) with concise screens and number‑driven navigation.
• Log every USSD session and push data via REST API to VillageReach’s central data warehouse.
• Apply low‑literacy design rules, conduct user acceptance testing with at least 20 feature‑phone users, and refine the menu based on feedback.
• Provide ongoing management for 24 months, including monthly uptime reporting (≥99%), 4‑hour issue response during working hours, up to four content updates per year, and regular usage reports.

Required profile

• Demonstrated experience deploying USSD solutions in Malawi and integrating with mobile operators.
• Proven ability to design interfaces for low‑literacy users.
• Experience linking USSD logs to external data warehouses via REST APIs.
• Understanding of SRHR data sensitivity and privacy requirements.

Required skills

• USSD platform configuration
• REST API integration
• Low‑literacy UI/UX design
• Testing and user acceptance procedures