Change Management Head

About the role

The Change Management Head reports to the Transformation Director and owns how Illovo Malawi ensures transformation initiatives, capital projects and performance improvement programmes are adopted and sustained. The role leads the enterprise change agenda, builds change capability and strengthens leadership sponsorship across the business, leading a team that works with project owners, functional leaders and site teams.

Key responsibilities

• Define and lead the enterprise change management framework, methodology, tools and standards across transformation, capital projects, performance improvement and capability initiatives.
• Develop change strategies and impact assessments for priority initiatives, including adoption risks and readiness requirements.
• Partner with project sponsors, project managers and functional leaders to embed change activities in project plans, governance routines and delivery milestones.
• Lead stakeholder engagement and change communication, working with Corporate Affairs to build understanding and commitment among leaders, employees and site teams.
• Partner with People & Performance on people impacts, role changes, training and capability needs, ensuring coaching and training are delivered where new skills or systems are required.
• Equip leaders as visible change sponsors, identify resistance and adoption barriers early, and recommend practical interventions.
• Oversee readiness assessments before go-live and set up adoption measures tracking participation, usage, behavioural change and compliance.
• Maintain a portfolio view of change load and timing conflicts, escalating material change risks through project governance and transformation forums.
• Lead and coach the Change Management team and uphold health, safety, environmental, food safety, quality, ethical and anti-bribery standards.

Required profile

• Bachelor's degree in Organisational Development, Human Resources, Business Administration, Psychology, Communications, Change Management, Project Management or a related field.
• Professional certification in change management (e.g. Prosci, CCMP or equivalent) is advantageous.
• Minimum of 7-10 years' progressive experience in change management, transformation, organisational development, project adoption or stakeholder engagement.