IT & Information Management Assistant – Malawi

About the role

The International Potato Center (CIP) is looking for a proactive, service‑oriented IT & Information Management Assistant to support its four‑year Market‑led Transformation of the Root and Tuber Crops Subsector project in Malawi. Based in the Malawi office, the role ensures that project data, digital tools and local IT infrastructure run smoothly while providing timely technical assistance to staff.

Key responsibilities

• Maintain the RTC‑Market information management system and related databases, ensuring data accuracy and accessibility.
• Develop and improve digital data‑collection tools and workflows for project monitoring.
• Enter, validate, analyse and generate reports for monitoring and donor reporting.
• Assist in preparing technical reports, presentations, dashboards and communication materials.
• Design graphics, infographics and visual products for knowledge sharing.
• Provide first‑level technical support for hardware, software, printers, mobile devices, audiovisual equipment and standard business applications.
• Install, configure and maintain desktops, laptops, peripherals and approved software following CIP IT standards.
• Monitor local network connectivity and perform routine maintenance of networking equipment under guidance of the Regional IT Officer.

Required profile

• Based in Malawi and able to work onsite in the office.
• Reports administratively to the Project Manager and Crop Management Specialist and technically to the Regional IT Officer.
• Demonstrated ability to provide first‑level IT support and manage project data.

Required skills

• Hardware troubleshooting
• Software installation and configuration
• Network equipment maintenance
• Database management
• Data entry and validation
• Data visualization
• Graphic design for communication
• Desktop and laptop support