Senior Credit & Repayment Data Coordinator (Fixed-term)

About the role

One Acre Fund's Malawi program, based in Zomba, seeks a Senior Credit & Repayment Data Coordinator (fixed-term, 1 year) to act as the central manager of the integrity, accuracy and timely reconciliation of all client credit and repayment transactions. The role minimizes operational risk and strengthens farmer trust.

Key responsibilities

• Reconcile and quality-check farmer credit and repayment data across systems, and follow up with partners such as NBS Bank and mobile network operators for timely daily reports
• Manage monthly CLIF/Bank and receivable reconciliations, post-audit corrections and write-offs, and weekly CLIF data anomaly checks
• Handle payment reversals, refunds and refund postmortems, and perform end-of-season actions such as site merging, overpayment transfers and site activation/deactivation
• Resolve Odoo and Fineract issues, especially duplicate loans, and fix sync failures between Field Smart, Fineract and Odoo
• Monitor system performance, audit systems, run Zendesk tickets and prepare Client and Group Repayment Progress reports
• Process yield and funeral insurance claims, and coordinate with the field team to collect missing client data
• Support UAT plans, train Customer Engagement and FOPS staff, and deliver training to the field team

Required profile

• Bachelor's degree in Accounting, Finance, Business Administration or a related field
• People management experience
• Citizen or permanent resident of Malawi; start date as soon as possible

Required skills

• SQL and advanced data analysis
• Data quality assurance and financial and accounting concepts
• Jira, Zendesk and Kissflow
• RStudio, Python and Excel

What we offer

• Weekly check-ins with the manager, mentorship and training programs, and six-month career reviews
• Health insurance and paid time off