Agent Operations Regional Lead

About the role

Wave is expanding its agent network across Malawi and needs a Regional Lead to drive agent acquisition and user growth. Reporting to the Country Launcher, you will supervise Field Officers, manage agent contracts, training, liquidity and performance to meet regional targets.

Key responsibilities

• Coordinate Field Officers to identify and acquire new agents according to selection criteria.
• Ensure agents sign valid contracts, receive training on KYC, AML/CTF and product procedures.
• Oversee agent activation, branding, supply delivery and certification.
• Monitor cash/e‑value liquidity at agents in partnership with Liquidity and Quality teams.
• Track agent performance, conduct routine visits and manage risk.
• Handle agent churn, equipment recovery and removal of branding.
• Lead distribution management, hiring and training of field‑based promoters.
• Develop growth strategies to remove blockers and improve user retention.

Required profile

• Fluency in English and a local language.
• Bachelor’s degree in a related field.
• Minimum 5 years experience managing agent networks or user acquisition in Malawi.
• At least 2 years leading field‑based teams, with upcountry experience.
• Prior launch experience is desirable.

What we offer

• Competitive salary calculated with a transparent formula.
• Generous health insurance for you and dependents.
• Parental leave: 26 weeks for mothers, 4 weeks for fathers, plus subsidised childcare.
• Airtime reimbursement and provision of lunch and field facilitation.