前厅经理（酒店）
Protea Hotels by Marriott® · Lilongwe
Job description
职位概况
负责协助前厅部经理管理前厅日常运营，监督行李员、门卫、总机及前台团队，确保入住退房流程顺畅，提升客人满意度并达成财务目标。
主要职责
- 管理前厅日常运作，维护服务质量和标准。
- 处理客诉，解决冲突，提升客人满意度。
- 监督人员排班，确保运营需求和财务目标达成。
- 在经理缺勤时全面负责前厅各区域工作。
- 培训并指导员工，推动团队合作与绩效提升。
任职要求
- 高中学历或同等学历，且具备2年以上前台或宾客服经验；或拥有酒店管理相关两年制大专学位。
- 具备良好的沟通协调能力和问题解决能力。
- 能够在压力环境下保持高效工作。
必备技能
- 熟悉前厅运营流程及客房收入管理。
- 具备基本的财务意识和成本控制能力。
我们提供
- 在国际连锁酒店的职业发展平台。
- 系统的在职培训与晋升机会。
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Published 4 days ago
Expires 1 month from now
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Protea Hotels by Marriott®
Lilongwe
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