Front Desk Manager

About the role

The Front Desk Manager supports the Front Office Manager in delivering seamless front‑office operations for a busy hotel. This role oversees the Bell/Door staff, switchboard, and guest services teams, ensuring high standards of service, efficient check‑in/check‑out processes, and strong guest satisfaction.

Key responsibilities

• Assist the Front Office Manager in daily administration of front‑office functions.
• Supervise Bell/Door staff, switchboard operators, and Guest Services/Front Desk personnel.
• Ensure smooth and timely check‑in and check‑out procedures.
• Handle guest complaints, resolve disputes, and maintain high levels of guest satisfaction.
• Manage staffing levels to meet operational and financial objectives.
• Communicate business goals and performance expectations to the team.
• Monitor department performance against financial targets and implement improvements.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills.
• Demonstrated leadership, integrity, and ability to coach and motivate staff.
• Ability to handle stressful situations and resolve guest issues effectively.
• Understanding of how front‑office operations impact overall property financial performance.

Required skills