Front Desk Manager – Hospitality

About the role

The Front Desk Manager supports the Front Office Manager in overseeing all front‑office operations at Protea Hotel by Marriott Lilongwe. This full‑time, onsite role ensures smooth check‑in/check‑out processes, high guest satisfaction, and optimal financial performance of the department.

Key responsibilities

• Supervise daily activities of Bell/Door staff, switchboard operators, and front‑desk agents.
• Maintain service standards, handle guest complaints, and resolve conflicts promptly.
• Monitor staffing levels to meet operational and financial targets.
• Communicate business objectives, performance expectations, and feedback to the team.
• Act as the point of contact in the absence of the Front Office or Assistant Front Office Manager.

Required profile

• High school diploma or GED with at least 2 years of guest‑services or front‑desk experience, **or** a 2‑year degree in Hotel Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills.
• Ability to lead, motivate, and develop a diverse team.

Required skills