Credit & Repayment Data Senior Coordinator (Fixed-term)

About the role

One Acre Fund's Malawi program, based in Zomba, is looking for a Senior Coordinator to act as the central manager for the integrity, accuracy and timely reconciliation of all client credit and repayment transactions. The role minimizes operational risk and strengthens farmer trust. It is a one-year fixed-term position open only to Malawian citizens or permanent residents.

Key responsibilities

• Reconcile and quality-check farmer credit and repayment data across systems, and follow up with partners such as banks and mobile network operators to get timely transaction reports.
• Manage monthly bank and receivable reconciliations, post-audit corrections and write-offs, and run weekly anomaly checks on CLIF data.
• Handle payment reversals, refunds and post-refund analysis, and perform seasonal actions such as site merging, overpayment transfers and site activation/deactivation.
• Resolve Odoo and Fineract issues, especially duplicate loans, and fix sync failures between Field Smart, Fineract and Odoo.
• Process insurance claims, review Zendesk tickets, and prepare Client and Group Repayment Progress reports.
• Collect missing client data, coordinate UAT plans, and train Field Officers and Customer Engagement staff on POP search and business operations topics.

Required profile

• Bachelor's degree in Accounting, Finance, Business Administration or a related field.
• 3-4 years of experience; people management experience preferred.
• Citizen or permanent resident of Malawi.

Required skills

• SQL and advanced data analysis.
• Data quality assurance and financial and accounting concepts.
• Jira, Zendesk and Kissflow.
• RStudio, Python and Excel.

What we offer

• Weekly check-ins with the manager, mentorship and training programs, and six-month career reviews.
• Health insurance and paid time off.