Collections Administrator

About the role

Old Mutual is hiring a Collections Administrator in Lilongwe to support the administration and monitoring of its loan portfolio. The role keeps collection records accurate, reconciles repayments, monitors arrears and follows up on early-stage collections so that repayments are received, correctly allocated and followed up promptly.

Key responsibilities

• Maintain accurate records of repayments, outstanding balances, arrears and collection performance in the core banking system, and reconcile repayments from payroll deductions, bank transfers, mobile money and other channels.
• Investigate repayment discrepancies, unidentified receipts and missed deductions, and prepare and validate employer payroll deduction schedules.
• Monitor expected versus actual collections and allocate payments to the correct customer accounts.
• Identify accounts at risk of missing repayments, contact customers about upcoming or overdue payments, and refer persistent cases to the Recovery Officer.
• Follow up with employer payroll and finance teams on outstanding deductions and escalate recurring issues to management.
• Prepare daily, weekly and monthly collections and arrears reports, monitor collection efficiency and first-payment defaults, and support internal and external audits.

Required profile

• Bachelor's degree in accounting, banking, finance, business administration, microfinance or a related field.
• At least two years of relevant experience in loan collections, credit administration, banking operations, reconciliations or microfinance; payroll deduction and arrears monitoring experience is an advantage.
• Experience with a core banking or loan management system is desirable.

Required skills

• Strong numerical and reconciliation skills, good Excel and reporting skills.
• Good knowledge of loan repayment processes and arrears monitoring.
• Attention to detail, integrity, confidentiality and ability to work under pressure.