Account Manager – Business Development (Malawi)

About the role

The Account Manager will drive sales results and expand business opportunities for GardaWorld in Malawi. Reporting to the Head of Business Development, the role involves building strong client relationships, identifying new revenue streams, and ensuring high levels of client satisfaction across multiple locations.

Key responsibilities

• Establish and maintain relationships with sector‑specific major clients, understanding their needs and providing tailored solutions.
• Develop trust‑based relationships to prevent client churn and expand existing accounts by proposing relevant solutions.
• Identify new business opportunities, generate revenue through cross‑selling, upselling, and acquiring new clients.
• Lead the design and implementation of revenue‑growth plans, analysing market trends and key margin drivers.
• Collaborate with sales executives, bid support, and customer service teams to maintain a healthy pipeline.
• Ensure timely delivery of appropriate products and services to customers.
• Work on client retention initiatives to maintain high satisfaction and loyalty.

Required profile

• Proven experience in account management or business development, preferably in a B2B environment.
• Self‑motivated, confident in meeting sales targets and metrics.
• Strong networking abilities and a track record of leveraging relationships to generate business.
• Excellent communication and collaboration skills with internal teams and external stakeholders.
• Willingness to travel regularly across Malawi.

Required skills