Front Desk Manager – Hotel Operations

About the role

The Front Desk Manager supports the Front Office Manager in delivering seamless guest experiences at a busy hotel. This full‑time position oversees the Bell/Door staff, switchboard, and Guest Services/Front Desk teams, ensuring efficient check‑in and check‑out processes.

Key responsibilities

• Manage day‑to‑day front desk operations, maintaining quality standards and guest satisfaction.
• Supervise staffing levels, schedule employees, and step in to perform duties when needed.
• Handle guest complaints, resolve disputes, and ensure timely communication with guests and staff.
• Monitor financial performance of the department and work to meet or exceed budget targets.
• Provide coaching, feedback, and training to front desk personnel.
• Maintain regular communication of business objectives and performance expectations.

Required profile

• High school diploma or GED with at least 2 years of guest‑services or front‑desk experience, **or** a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Demonstrated ability to lead a team, manage daily operations, and deliver excellent customer service.
• Strong interpersonal and communication skills, with a focus on integrity and teamwork.

Required skills