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4 ans d'experience

Competences

Sales & Lead Generation Customer Relationship Management Customer Needs Analysis Prospecting & Outreach Objection Handling Negotiation & Persuasion Upselling & Cross-Selling Customer Retention Communication & Presentation Problem Solving Social Media & Digital Marketing Teamwork & Collaboration Time Management Target-Oriented Mindset Logistics & Stock Management

Experience

Bilingual Sales & Customer Service Specialist

IO Solution

2025-12 - 2026-06

Assisted customers in English, French and Arabic, understanding their needs and providing tailored solutions. Managed customer interactions with a professional, customer‑focused approach, handling questions, objections and complaints effectively. Developed strong communication, active listening, persuasion and problem‑solving skills. Worked in a performance‑driven environment, focusing on customer satisfaction and business results. Adapted sales approaches to diverse customer profiles, building confidence in communication.

Logistics Platform Manager

Group Top Chef

2025-10 - 2025-12

Coordinated daily logistics and transportation operations, ensuring timely delivery and efficient resource use. Managed teams and monitored operational activities, providing guidance and support. Communicated with stakeholders to guarantee smooth operations and quickly resolved operational problems. Strengthened organizational, communication, leadership and decision‑making capabilities.

Social Media Manager & Videographer

Jet Ski Company

2024-06 - 2025-06

Managed social media accounts and created engaging content to attract customers. Produced promotional videos and visual assets for online platforms, increasing brand visibility and customer engagement. Leveraged digital content as a marketing tool to generate interest and drive sales. Gained practical experience in marketing, customer communication and online promotion.

Entrepreneur — Sales & Digital Marketing

Self-Employed

2022-01 - 2024-12

Founded and operated a small event business, generating approximately MAD 100,000 in revenue. Handled customer acquisition, communication, negotiation and service promotion directly. Managed client relationships and converted prospects into paying customers. Applied digital marketing and online channels to promote services, developing hands‑on sales and business development expertise.

Langues

Arabic

native

English

advanced

French